Speaking Skills Offered

(I currently base my courses on Collins English for Business Speaking

Schofield, J., and Osborn, A., 2011)

Skills that can be practised include:

• Starting conversations

• Talking about your role in the workplace

• Showing interest in other people

• Exchanging information

• Sales Calls

• Confirming or rearranging appointments

• Making a complaint

• Dealing with complaints

• Running a face-to-face meeting

• Negotiating agreement

• Assigning action points

• Running an online meeting

• Presenting a product or service

• Promoting at conferences

• Closing a sale

• Saying ‘no’ politely

• Conducting a job interview

• Being interviewed

• Carrying out performance reviews